GT
Gregg T

1 reviews | Active since Feb 2012

01 Feb 2023, 10:06

********* Pricing for Existing Customers - AGAIN

I've brought this up with SS over the past 4-5 years. They've assured me that they're looking into it. It's 2023 and nothing has been done.

The price for the current Vumatel plan 200/200 is R995, yet I am paying R1145. Why?

Because I made the mistake of supporting Supersonic for the past 5 years. New customers get better pricing that loyal customers. I'm not sure in what world that makes sense.

I spoke to a representative last week who was going to get my latest invoice resubmitted with the current (i.e. correct) prices, but it hasn't happened.

I will only pay the latest invoice when the prices on it are correct.

Note: As I said several years ago, current customers should not be paying more for the same plan than new customers. This is ********* business practice and needs to stop.

0
Replies (5)
Supersonic
Supersonic 's reply01 Feb 2023, 12:30
Official
Good Day Gregg,

Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused.
Kindly note that we are looking into your query and we will provide you with feedback.

Kind Regards,
Supersonic Team.
GT
Gregg T's update17 Feb 2023, 09:18
Reviewer Update
I am still awaiting feedback on this issue. It has been several weeks now.
GT
Gregg T's update21 Feb 2023, 13:44
Reviewer Update
I AM STILL AWAITING FEEDBACK FROM THE CONSULTANT THAT I SPOKE TO WEEKS AGO.
GT
Gregg T's update07 Mar 2023, 11:39
Reviewer Update
I need a call from SuperSonic today to discuss this issue. It's been well over a month and is stilll unresolved.
GT
Gregg T's update07 Mar 2023, 14:05
Reviewer Update
Truly appalling service from this "company". Still cannot get a callback 1.5 months later. Rather stay away from them.