GT
Gregg T
1 reviews | Active since Feb 2012
12 Oct 2021, 10:28
********* Pricing for Existing Customers
The fibre is great and rarely goes down, so no complaints there.
However, existing customers are locked into years-old pricing while new customers get the identical Fibre deals for several hundred rand less. Really? Appalling business practice.
I queried this last year and it was dealt with. But now it's happened again.
Several phone calls and emails and I still cannot get a response from Sandra Braxton or the SS team - Case number: CAF-854530-G0S1Z5
Call me today or I'm just going to move after a few good years.
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Replies (5)0
Replies (5)GT
Gregg T's updateReviewer Update
12 Oct 2021, 10:57Yes for sure, chat at 13:30. All customers should pay the same though, there's no question about that.
GT
Gregg T's update12 Oct 2021, 10:57
Reviewer Update
Yes for sure, chat at 13:30. All customers should pay the same though, there's no question about that.
GT
Gregg T's updateReviewer Update
12 Oct 2021, 13:49Thanks for the quick callback and follow-up Daniel. I hope upper management reconsider the business practice and automatically bump up existing customers. All the best
GT
Gregg T's update12 Oct 2021, 13:49
Reviewer Update
Thanks for the quick callback and follow-up Daniel. I hope upper management reconsider the business practice and automatically bump up existing customers. All the best
GT
Gregg T's updateReviewer Update
16 Oct 2021, 14:05 Hi Daniel, Thanks again for you help.
Let me know if there is any update on the refund - I still need a refund backdated to when Supersonic changed their pricing for my plan.
Again, it's completely ********* for existing customers to pay more than new customers, and I will not support any company that engages in this business practice. It is not the case with other ISPs who automatically upgrade existing customer's contract. If SS don't refund me, I will simply move to another ISP. This backdated refund was granted last year when we had the same issue. It's not the money, it's the principle. Let me know, thanks again
Let me know if there is any update on the refund - I still need a refund backdated to when Supersonic changed their pricing for my plan.
Again, it's completely ********* for existing customers to pay more than new customers, and I will not support any company that engages in this business practice. It is not the case with other ISPs who automatically upgrade existing customer's contract. If SS don't refund me, I will simply move to another ISP. This backdated refund was granted last year when we had the same issue. It's not the money, it's the principle. Let me know, thanks again
GT
Gregg T's update16 Oct 2021, 14:05
Reviewer Update
Hi Daniel, Thanks again for you help.
Let me know if there is any update on the refund - I still need a refund backdated to when Supersonic changed their pricing for my plan.
Again, it's completely ********* for existing customers to pay more than new customers, and I will not support any company that engages in this business practice. It is not the case with other ISPs who automatically upgrade existing customer's contract. If SS don't refund me, I will simply move to another ISP. This backdated refund was granted last year when we had the same issue. It's not the money, it's the principle. Let me know, thanks again
Let me know if there is any update on the refund - I still need a refund backdated to when Supersonic changed their pricing for my plan.
Again, it's completely ********* for existing customers to pay more than new customers, and I will not support any company that engages in this business practice. It is not the case with other ISPs who automatically upgrade existing customer's contract. If SS don't refund me, I will simply move to another ISP. This backdated refund was granted last year when we had the same issue. It's not the money, it's the principle. Let me know, thanks again
GT
Gregg T's updateReviewer Update
18 Mar 2022, 13:05Hi, I've updated my review on the SS tech issue I had, that was well handled and resolved.
But this query has never been resolved and I never heard back from Daniel on the refund, or the policy of not upgrading existing customers to the same rates as new customers. I maintain that this is completely *********, and essentially punishes customers for loyalty.
Very happy with SS otherwise, but this issue remains unresolved. Thanks
But this query has never been resolved and I never heard back from Daniel on the refund, or the policy of not upgrading existing customers to the same rates as new customers. I maintain that this is completely *********, and essentially punishes customers for loyalty.
Very happy with SS otherwise, but this issue remains unresolved. Thanks
GT
Gregg T's update18 Mar 2022, 13:05
Reviewer Update
Hi, I've updated my review on the SS tech issue I had, that was well handled and resolved.
But this query has never been resolved and I never heard back from Daniel on the refund, or the policy of not upgrading existing customers to the same rates as new customers. I maintain that this is completely *********, and essentially punishes customers for loyalty.
Very happy with SS otherwise, but this issue remains unresolved. Thanks
But this query has never been resolved and I never heard back from Daniel on the refund, or the policy of not upgrading existing customers to the same rates as new customers. I maintain that this is completely *********, and essentially punishes customers for loyalty.
Very happy with SS otherwise, but this issue remains unresolved. Thanks
GT
Gregg T's updateReviewer Update
31 Jan 2023, 10:27SuperSonic have done this again - the price for the current Vumatel plan is R995, yet I am paying R1145.
I spoke to a representative last week who was going to get my latest invoice resubmitted with the correct prices, but no joy yet.
Let me know what it is happening. I can only pay the latest invoice when the prices on it are correct.
Note: As I said several years ago, current customers should not be paying more for the same plan than new customers. This is ********* business practice and needs to stop.
I spoke to a representative last week who was going to get my latest invoice resubmitted with the correct prices, but no joy yet.
Let me know what it is happening. I can only pay the latest invoice when the prices on it are correct.
Note: As I said several years ago, current customers should not be paying more for the same plan than new customers. This is ********* business practice and needs to stop.
GT
Gregg T's update31 Jan 2023, 10:27
Reviewer Update
SuperSonic have done this again - the price for the current Vumatel plan is R995, yet I am paying R1145.
I spoke to a representative last week who was going to get my latest invoice resubmitted with the correct prices, but no joy yet.
Let me know what it is happening. I can only pay the latest invoice when the prices on it are correct.
Note: As I said several years ago, current customers should not be paying more for the same plan than new customers. This is ********* business practice and needs to stop.
I spoke to a representative last week who was going to get my latest invoice resubmitted with the correct prices, but no joy yet.
Let me know what it is happening. I can only pay the latest invoice when the prices on it are correct.
Note: As I said several years ago, current customers should not be paying more for the same plan than new customers. This is ********* business practice and needs to stop.