1 reviews | Active since May 2020
Uncontactable
It saddens me that I have to resort to this form of communication, but I really have no alternative. I have been on the phone with technical support for the last two months, in the end confirming that my router was faulty. I waited until after lockdown level 5 to try get the router replaced. I have spent 89 minutes on hold over the last two days and 17 minutes on calls only to be cut off EVERY time, I tried the whatsapp line yesterday and today, and am yet to get a response. I tried emailing them, but you get a mail back saying their email box is not monitored, and I should rather call or whatsapp???!! All I am asking is that my faulty router is replaced. Not pushing for too much here. I have signed a contract which is for an ISP, however I am not getting what I paid for. My next step will be to cancel my debit order, as I am not getting what I am paying for. Please can someone contact me to try and resolve my issue? Regards Rowland
Apologies, an agent will be in contact as soon as possible to assist.
Regards,
Sandra
Apologies, an agent will be in contact as soon as possible to assist.
Regards,
Sandra
While I appreciate your prompt reply, unfortunately I was not contacted by an agent. Last Thursday I received a Whatsapp stating that a work order had been sent to the project team to send out a new router.
On Monday I enquired as to when and was told 2 to 3 days
Today I enquired and was told the work order was never used to submit a request to RAM.
I was told that Motivity will hopefully be in contact.
I am not sure what this means, but I am amazed that despite the correspondence here, the service remains less than poor. No phone call to arrange or resolve.
Will Supersonic credit me for two months of virtually zero service?
When will I finally get a router to support the service I am paying for monthly?
While I appreciate your prompt reply, unfortunately I was not contacted by an agent. Last Thursday I received a Whatsapp stating that a work order had been sent to the project team to send out a new router.
On Monday I enquired as to when and was told 2 to 3 days
Today I enquired and was told the work order was never used to submit a request to RAM.
I was told that Motivity will hopefully be in contact.
I am not sure what this means, but I am amazed that despite the correspondence here, the service remains less than poor. No phone call to arrange or resolve.
Will Supersonic credit me for two months of virtually zero service?
When will I finally get a router to support the service I am paying for monthly?
No reply here, and obviously no agent has contacted me as promised by Sandra.
I have tried to call, and keep trying their whatsapp line. The best info I have received, is that the router has been sent to the Projects Team, and they will contact me "tomorrow". I have received this reply since Monday.
Please can I understand what is going on
No reply here, and obviously no agent has contacted me as promised by Sandra.
I have tried to call, and keep trying their whatsapp line. The best info I have received, is that the router has been sent to the Projects Team, and they will contact me "tomorrow". I have received this reply since Monday.
Please can I understand what is going on