MK
Mohomed K

1 reviews | Active since Dec 2015

19 Oct 2021, 10:54

UNCAPPED LTE - STAY AWAY

I've ad almost no connectivity from April 2021 and your agents blame it on the July riots. To date, you debit my account for a service that you are not delivering. All started of excellent and when you oversold the product, congestion set it and the connectivity deteriorated. Seems as if you guys don't care as long as there is an active debit order on your clients account. For how much longer will you debit me for a connection of this nature. I would like my subs from the month of April till now returned to me. Look into this case and get the relevant departments to contact me. CAS-637153-W9p8p4, also while you looking into it, check how many times Thando ignored my emails.

0
Replies (4)
MK
Mohomed K's update19 Oct 2021, 13:14
Reviewer Update
Hi Dk,
Awaiting Call,
MK
Mohomed K's update19 Oct 2021, 13:21
Reviewer Update
ok, i'm waiting. Phone hasn't rung in a while
MK
Mohomed K's update20 Oct 2021, 17:49
Reviewer Update
Thank your for reaching out to Supersonic. Our most sincere apologies for the experience you have had. Kindly note I will be looking in to matter and will personally give you a call at 13:00 today to give you feedback and work on a way forward. Would that suite you Sir?

Kind regards DK
M

19 Oct 2021, 13:14


Hi Dk,
Awaiting Call,
I have tried calling twice with no joy found. I will call you again as soonest.

DK

ok, i'm waiting. Phone hasn't rung in a while


MK
Mohomed K's update20 Oct 2021, 17:49
Reviewer Update
Any comments Supersonic