AA
Anon A
1 reviews | Active since Oct 2020
01 Oct 2020, 14:41
Unbelievably shocking
After a month and a half of placing the order, I have now been told that they cannot offer me the fibre service.
I have had everything installed and I had to go out of my way (numerous times) for the installation and fixes. I have spent an insane amount of money on calls to their contact centre of which I have received little help or support and have not been contacted back, time after time. I have been blatantly **** to on the calls as well.
I have never received such shocking service from an organisation before. I don't write reviews like this, but my experience has been seriously terrible.
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Replies (1)
Supersonic 's replyOfficial
01 Oct 2020, 15:48 Hi Anon A
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Can you please on a private reply provide me with your ID number or Cell phone number or Physical address so I can check on our systems, and revert back to you.
Regards,
Sandra
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Can you please on a private reply provide me with your ID number or Cell phone number or Physical address so I can check on our systems, and revert back to you.
Regards,
Sandra
Best regards,
Supersonic 's reply01 Oct 2020, 15:48
Official
Hi Anon A
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Can you please on a private reply provide me with your ID number or Cell phone number or Physical address so I can check on our systems, and revert back to you.
Regards,
Sandra
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Can you please on a private reply provide me with your ID number or Cell phone number or Physical address so I can check on our systems, and revert back to you.
Regards,
Sandra
Best regards,