Unbelievably ***********!

After it took them a month and a half to get back to me when I wanted to cancel my fibre service with them, I settled my cancellation fee on that same day and sent them proof of payment. My line was supposed to have been released yesterday so that I can migrate to a new ISP, but they failed to do that. After numerous calls, emails and WhatsApp messages that have gone unanswered, I contacted Vumatel who then confirmed that the fibre line had not been released. I am honestly sick of this company! Your customer service is disgusted. I feel like you need to be reported because you are clearly in no position to be running this business. I want my fibre line released asap! I do not owe you anything, my cancellation fee was settled!