Unauthorized Double Deduction by Supersonic

Supersonic made a double deduction this month. After struggling for hours to get through on the phone lines we tried their WhatsApp number. Ja well. That also does not work. Then I sent a message on Messenger. I did not see that they had rep**** and so after 5 minutes they closed the enquiry. So I tried again and after staring at Messenger for who knows how long, Nandi finally answered. She said that it will cover January and February. My wife said no, They do not have authority to deduct for next month. Then she said we are in areas. We are not. Eventually, Nandi said that she would get the Billing Team to contact us. So far nothing and it is totally impossible to contact them without infinite airtime and patience. PLEASE NOTE, This is a communications company that is hell to contact. We want our refund as they have placed us in a bad situation. This is a badly run Circus