Unauthorized debit

Hi there,

In December 2021 I sent a month's notice to your cancelation team an email to cancel my month to month LTE contract. I was then charged R250 clawback for collection of the router after the contract was canceled.

Fast forward to 25 May 2022, my account is debited for R2249, this was done without my consent or knowledge. The very same day I called your call centre to query this debit and I was told this was a clawback for a router that was never returned. And I asked, why am I punish for some who didn't do their job, of upgrading that the router was returned to Supersonic. What angers me the most is that, I requested for the billing team to call me back and give a clear explanation, to date no one has called me, after making 4 calls to your call centre.

When I called on Friday I was told that the refund will take 7 to 21 days, for me that is not acceptable. Can I please have feedback back as soon as possible.

Regards Nkosana Tshabalala ***