Unauthorised debits and failure to engage with complainants

They simply never rep**** to my complaint submitted here on 2 April 2022. Some generic reply so the algorithm makes it look like they actually constructively reply. Unauthorised deductions seems to be the order of the day. They do not reply on Instagram or Twitter. I have today sent a complaint to ICASA and I am considering ******** charges for unauthorised debits from my bank account. Once I figure out how to, I will be requesting cancellation. This relationship is a very toxic one.