Unauthorised debit

I had a FIXED LTE product with Supersonic that was cancelled, and the router was collected by RAM on 25.04.2022 and was delivered to Supersonic on 28.04.2022 – ***-008542.

I paid the R250.00 collection fee.

After I received a SMS from Supersonic that they have submitted a debit order on my account for R2499.00 on 30.04.2022 I called numerous times and was told they can’t stop the debit order, The debit order was unsuccessful due to insufficient funds. During the month of May 2022, I called multiple times for them to clear the clawback invoice from my account. This was not done, and another debit order was submitted for R2499.00 on 31.05.2022 and went off. After I called them on 31.05.2022 and was told that they have stopped the debit order.

As a result of this debit order my Car premium as well as my Insurance premium was unsuccessful.

This is now a back-and-forth story with Supersonic as they now need to confirm that the router was received, They had more than 30 Days to do this. Then I was told I should reverse the debit order, and another agent said it will take 21 Days to refund me. I can’t tell my Bank and Insurance company to wait 21 Days for their money.

Case number CAS-***C-C8WU9T9

Please treat this as a matter of urgency, I’m not receiving any feedback from billing