KM
Kayla M
1 reviews | Active since Feb 2024
08 Feb 2024, 15:26
Unautharised debit order
Hi Supersonic!!!! It is me, a very annoyed and probably annoying customer!
I am so tired of dealing with you. You are quick to take money but not to return it. You double debited me which you were not supposed to. It was an unauthorized debit order. I have since the gotten it reversed and I now need to pay what I actually need to. HOWEVER I do not want to pay and then next month I am debited 3 times the amount I am supposed to.
I have tried changing from debit order to EFT with no luck (not to mention the R1 you take to verify the account)
I WANT THIS SORTED OUT.
Helpful (0)
Replies (6)0
Replies (6)KM
Kayla M's updateReviewer Update
08 Feb 2024, 15:27And it seems you choose which reviews to respond to. Please pray tell how you choose which person to ignore and which to address. We are all paying customers and we all are important.
KM
Kayla M's update08 Feb 2024, 15:27
Reviewer Update
And it seems you choose which reviews to respond to. Please pray tell how you choose which person to ignore and which to address. We are all paying customers and we all are important.
Supersonic 's replyOfficial
08 Feb 2024, 15:30Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Best regards,
Supersonic 's reply08 Feb 2024, 15:30
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Best regards,
KM
Kayla M's updateReviewer Update
09 Feb 2024, 14:18Has it be escalated?? because I still have not had any communication except for ticket numbers sent. prior to this review.
My biggest thing at the moment is I need my payment method to be changed from debit order to EFT. I cannot reverse money every month.
Not only was I incorrectly billed but I have also had to pay R80 to reverse both months and the R1 for the account verification. I know its not huge amounts but it is the principle. Not to mention all the time and energy wasted on dealing with something that should not have been an issue in the first place.
Supersonic is owned by MTN which is one of the largest mobile network operators in the world, not to mention have hundreds of millions of subscribers. Issues like this should not be happening. As clients who pay using our hard earned money should not be treated with such disrespect, especially in the economy we find ourselves in where every cent counts.
I want my payment method changed immediately so I do not have any more unauthorized amounts taken from me.
My biggest thing at the moment is I need my payment method to be changed from debit order to EFT. I cannot reverse money every month.
Not only was I incorrectly billed but I have also had to pay R80 to reverse both months and the R1 for the account verification. I know its not huge amounts but it is the principle. Not to mention all the time and energy wasted on dealing with something that should not have been an issue in the first place.
Supersonic is owned by MTN which is one of the largest mobile network operators in the world, not to mention have hundreds of millions of subscribers. Issues like this should not be happening. As clients who pay using our hard earned money should not be treated with such disrespect, especially in the economy we find ourselves in where every cent counts.
I want my payment method changed immediately so I do not have any more unauthorized amounts taken from me.
KM
Kayla M's update09 Feb 2024, 14:18
Reviewer Update
Has it be escalated?? because I still have not had any communication except for ticket numbers sent. prior to this review.
My biggest thing at the moment is I need my payment method to be changed from debit order to EFT. I cannot reverse money every month.
Not only was I incorrectly billed but I have also had to pay R80 to reverse both months and the R1 for the account verification. I know its not huge amounts but it is the principle. Not to mention all the time and energy wasted on dealing with something that should not have been an issue in the first place.
Supersonic is owned by MTN which is one of the largest mobile network operators in the world, not to mention have hundreds of millions of subscribers. Issues like this should not be happening. As clients who pay using our hard earned money should not be treated with such disrespect, especially in the economy we find ourselves in where every cent counts.
I want my payment method changed immediately so I do not have any more unauthorized amounts taken from me.
My biggest thing at the moment is I need my payment method to be changed from debit order to EFT. I cannot reverse money every month.
Not only was I incorrectly billed but I have also had to pay R80 to reverse both months and the R1 for the account verification. I know its not huge amounts but it is the principle. Not to mention all the time and energy wasted on dealing with something that should not have been an issue in the first place.
Supersonic is owned by MTN which is one of the largest mobile network operators in the world, not to mention have hundreds of millions of subscribers. Issues like this should not be happening. As clients who pay using our hard earned money should not be treated with such disrespect, especially in the economy we find ourselves in where every cent counts.
I want my payment method changed immediately so I do not have any more unauthorized amounts taken from me.
Supersonic 's replyOfficial
09 Feb 2024, 15:15Good day, thank you for contacting Supersonic. We apologize for the inconvenience we will contact you shortly.
Best regards,
Supersonic 's reply09 Feb 2024, 15:15
Official
Good day, thank you for contacting Supersonic. We apologize for the inconvenience we will contact you shortly.
Best regards,
Supersonic 's replyOfficial
09 Feb 2024, 16:09Good day
We apologize again for the inconvenience. Thank you for the payment you have made today. On the 6th January, debit order R695.00 was reversed. Then it made the total due R1,390.00 for February.
On the old system you were paying in arrears. After the migration was done , the system force payments to be made in advance otherwise an account is at risk of getting suspended.
Kindly login to the client portal here SUPERSONIC - Register to view your account and change debit order date.
For EFT payments , kindly make sure that it is done by the 1st of each month.
I will be closing all the active tickets you opened.
Best regards
Supersonic
We apologize again for the inconvenience. Thank you for the payment you have made today. On the 6th January, debit order R695.00 was reversed. Then it made the total due R1,390.00 for February.
On the old system you were paying in arrears. After the migration was done , the system force payments to be made in advance otherwise an account is at risk of getting suspended.
Kindly login to the client portal here SUPERSONIC - Register to view your account and change debit order date.
For EFT payments , kindly make sure that it is done by the 1st of each month.
I will be closing all the active tickets you opened.
Best regards
Supersonic
Best regards,
Supersonic 's reply09 Feb 2024, 16:09
Official
Good day
We apologize again for the inconvenience. Thank you for the payment you have made today. On the 6th January, debit order R695.00 was reversed. Then it made the total due R1,390.00 for February.
On the old system you were paying in arrears. After the migration was done , the system force payments to be made in advance otherwise an account is at risk of getting suspended.
Kindly login to the client portal here SUPERSONIC - Register to view your account and change debit order date.
For EFT payments , kindly make sure that it is done by the 1st of each month.
I will be closing all the active tickets you opened.
Best regards
Supersonic
We apologize again for the inconvenience. Thank you for the payment you have made today. On the 6th January, debit order R695.00 was reversed. Then it made the total due R1,390.00 for February.
On the old system you were paying in arrears. After the migration was done , the system force payments to be made in advance otherwise an account is at risk of getting suspended.
Kindly login to the client portal here SUPERSONIC - Register to view your account and change debit order date.
For EFT payments , kindly make sure that it is done by the 1st of each month.
I will be closing all the active tickets you opened.
Best regards
Supersonic
Best regards,
KM
Kayla M's updateReviewer Update
09 Feb 2024, 16:21I understand the difference between the old system and new system but I do not owe any money because before the system changed I paid like normal but because of the migration and the change to be made in advance. Therefore I paid in December for January which is why it was at the end of December and not the beginning. Your system then debited me for the same invoice so I paid double which is why I got it reversed. Where is the supervisor Ray in all of this. He admitted fault and said he would rectify the issue so I was not labelled as in arrears because I wasn't.
You should be able to do a manual override to reflect that I in fact do not owe money but that tje migration messed everything up.
I already attempted to change my payment method to EFT on the client zone and I was charged R1 for verification of my bank but days after it still states that I will be debited on the first of the month. How do I know it has been changed?? I need 100% confirmation that I won't do an EFT before the 1st and then on the first I am debited.
I do not believe my current issues have been solved yet you want to close all my tickets. Can I please speak to an actual person on a phone to ensure that this issue has been sorted out.
You should be able to do a manual override to reflect that I in fact do not owe money but that tje migration messed everything up.
I already attempted to change my payment method to EFT on the client zone and I was charged R1 for verification of my bank but days after it still states that I will be debited on the first of the month. How do I know it has been changed?? I need 100% confirmation that I won't do an EFT before the 1st and then on the first I am debited.
I do not believe my current issues have been solved yet you want to close all my tickets. Can I please speak to an actual person on a phone to ensure that this issue has been sorted out.
KM
Kayla M's update09 Feb 2024, 16:21
Reviewer Update
I understand the difference between the old system and new system but I do not owe any money because before the system changed I paid like normal but because of the migration and the change to be made in advance. Therefore I paid in December for January which is why it was at the end of December and not the beginning. Your system then debited me for the same invoice so I paid double which is why I got it reversed. Where is the supervisor Ray in all of this. He admitted fault and said he would rectify the issue so I was not labelled as in arrears because I wasn't.
You should be able to do a manual override to reflect that I in fact do not owe money but that tje migration messed everything up.
I already attempted to change my payment method to EFT on the client zone and I was charged R1 for verification of my bank but days after it still states that I will be debited on the first of the month. How do I know it has been changed?? I need 100% confirmation that I won't do an EFT before the 1st and then on the first I am debited.
I do not believe my current issues have been solved yet you want to close all my tickets. Can I please speak to an actual person on a phone to ensure that this issue has been sorted out.
You should be able to do a manual override to reflect that I in fact do not owe money but that tje migration messed everything up.
I already attempted to change my payment method to EFT on the client zone and I was charged R1 for verification of my bank but days after it still states that I will be debited on the first of the month. How do I know it has been changed?? I need 100% confirmation that I won't do an EFT before the 1st and then on the first I am debited.
I do not believe my current issues have been solved yet you want to close all my tickets. Can I please speak to an actual person on a phone to ensure that this issue has been sorted out.