Unattended Call Log - Ticket number: SST565415

I have a Fibre/WiFi contract with Supersonic. My Internet was deactivated on the 14th December 2024. I called their customer care line with their unclear lines, they promised to call me back but no one did. On the 09 January 2025 I called again, the customer care agent told me the problem is with their subcontractor "Vuma", and there's nothing they can do besides logging a call. I've been waiting for my Fibre/WiFi to be reactivated. I pay them full amount to be treated this way. I work from home, how should I work if they are been ********s who take my money without providing a service? Supersonic services are horrible and they **** customers.