Unallocated Payments 2020 /2021

Dear Supersonic Team,

I am writing to express my extreme dissatisfaction and frustration with the recent disconnection notice I received, stating that I owe R25,000. I joined Supersonic in 2020, a month into the COVID-19 pandemic, and have been a loyal customer ever since. I have paid my account every single month without fail, despite not receiving any invoices.

I find it unacceptable that my payments have not been allocated correctly, and that I am now being asked to provide proof of payments dating back to 2020 and 2021. This is an unfair and unprofessional request, and I am disappointed that I have had to spend so much time and effort trying to resolve this issue.

I have attached all the proof of payments that I could retrieve from my online banking, and I expect this matter to be resolved immediately. I request that my service be reinstated and that I receive a detailed account statement showing all my payments.

I look forward to hearing back from you soon.

Sincerely, Letitia Welgemoed ***