Unacceptable Service & Zero Communication from Supersonic

Unacceptable Service & Zero Communication from Supersonic

I am extremely disappointed with Supersonic's handling of a Wi-Fi outage at my premises that started last week Thursday. Despite logging the fault immediately and making multiple follow ups, it has now been over six days with no internet and no contact from them.

I was initially told by their agent that there were no known issues and that Vumatel had no technicians in the area. Since then, I have made numerous calls and have been assured repeatedly that the matter has been "escalated." However, no technician has come out, and I have received zero updates or feedback.

To make matters worse, I've asked multiple times to be contacted by a manager and not once has anyone followed through. I work from home and rely on a stable internet connection. This kind of poor communication, lack of accountability, and complete absence of urgency is unacceptable for any paying customer.

Supersonic, I expect:

Immediate action to restore my service A direct response from a manager An explanation for the poor handling of this issue

I hope this public review finally gets your attention, because your internal processes clearly have not.