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SunAA(C) Engelbrecht
1 reviews | Active since Jun 2014
11 Aug 2021, 14:33
Unacceptable service delivery
After a struggle to cancel the service which we thought was done (as they sent us a bill for a cancellation fee), they decided to activate the service again and start billing us again. We sent back their router and moved to a new place and now the new tenant at our previous address is struggling to get their internet sorted as "the line still has a package connected". It has been more than 4 months since we have cancelled, who can help get this sorted out once and for all!
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
11 Aug 2021, 14:38Good day, Thank you for reaching out to Supersonic. I apologise for the frustration caused please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
SN
Regards
SN
Supersonic 's reply11 Aug 2021, 14:38
Official
Good day, Thank you for reaching out to Supersonic. I apologise for the frustration caused please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
SN
Regards
SN
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SunAA(C) Engelbrecht's updateReviewer Update
11 Aug 2021, 16:09I require feedback before 5pm today, 11 August 2021, and proof that the service was deactivated.
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SunAA(C) Engelbrecht's update11 Aug 2021, 16:09
Reviewer Update
I require feedback before 5pm today, 11 August 2021, and proof that the service was deactivated.
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SunAA(C) Engelbrecht's updateReviewer Update
11 Aug 2021, 17:37No feedback received yet.
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SunAA(C) Engelbrecht's update11 Aug 2021, 17:37
Reviewer Update
No feedback received yet.
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SunAA(C) Engelbrecht's updateReviewer Update
12 Aug 2021, 08:11When can I expect feedback on the line release?
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SunAA(C) Engelbrecht's update12 Aug 2021, 08:11
Reviewer Update
When can I expect feedback on the line release?
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SunAA(C) Engelbrecht's updateReviewer Update
12 Aug 2021, 17:11So the line still hasn't been released as the accounts department hasn't sorted out the credit note yet. We are ready to make the final payment, just waiting on the corrected statement.
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SunAA(C) Engelbrecht's update12 Aug 2021, 17:11
Reviewer Update
So the line still hasn't been released as the accounts department hasn't sorted out the credit note yet. We are ready to make the final payment, just waiting on the corrected statement.