Unacceptable Service and No Response from Supersonic

I am deeply disappointed with Supersonic as our fibre/Wi-Fi service provider. On 3rd January 2025, we submitted an email to cancel our service due to poor service quality, unreliable internet coverage, and the inability to get any assistance.

The call center is completely dysfunctional—none of the options work, and you are repeatedly advised that you have made an invalid selection. Attempts to reach out via Facebook and Instagram have also been ignored, with no acknowledgment to date.

This is not just poor service; it’s non-existent service. It seems like a deliberate tactic to avoid processing cancellations, allowing them to continue debiting accounts despite requests to terminate the service.

If I could rate them below zero, I would. This experience has been beyond frustrating, and I strongly urge others to avoid Supersonic at all costs.