Unacceptable Service and Delayed Refund - Supersonic Fibre

On 5 October 2024, I app**** for Supersonic's fibre service, eagerly made the necessary payment, and anticipated the promised installation. However, in an unfortunate turn of events, I was only informed after payment that my complex is not within the fibre network operator's coverage area. This information should have been clear before I was asked to pay.

Since then, I have requested a full refund, yet to date, nothing has materialized. Supersonic’s customer service has been exceptionally disappointing — their phone lines are unresponsive the majority of the time. When I finally managed to reach someone, the representative assured me that she would email the required forms to facilitate my refund process. However, I have yet to receive any communication from her or Supersonic.

This lack of transparency, poor communication, and delay in resolving this matter has left me extremely frustrated and inconvenienced. I request that Supersonic handle this with urgency and professionalism by issuing my refund without further delay.