1 reviews | Active since Aug 2021
Unacceptable service and a failure to meet basic customer terms
Good Day everyone
I have made a previous review on Supersonic and I can honestly say that no one and I mean no one should ever consider using their services. Another is that there service delivery this month has been unacceptable as it stands I am still paying for a service and my line speeds are not what I am paying and yet at the end of the month I will be forced to pay full price. If I am to honor the contract then so should they and yet I am yet to receive a phone call from anyone at supersonic. The line has been an issue for a while now and yet no one's phoned me back or sent a technician out to inspect the line for any faults. Regardless of me terminating the contract at the end of the month someone should come out and inspect the line. Especially if I am to up hold the contract then as the service provider so should they or I should get a discount for this month as your service delivery and customer care are unacceptable to say the least.
Our sincere apologies for the inconvenience caused.
We will follow up on your behalf and advise.
Warm regards.
Thando.
Our sincere apologies for the inconvenience caused.
We will follow up on your behalf and advise.
Warm regards.
Thando.
I am yet to receive any further information in regards to my line. I still haven't received an email confirming my cencelation. You are the second representative to reply on my Hello Peter posts and yet no one from your company has contacted me. I need the email so I can organize a new ISP. I can't go into a new month without an internet connection as my girlfriend works from home. You have messed me around more than enough so all I ask is for a cancelation email this request is not unreasonable. I fail to see how sending the email sooner will impact our agreement as well as the contract itself.
I am yet to receive any further information in regards to my line. I still haven't received an email confirming my cencelation. You are the second representative to reply on my Hello Peter posts and yet no one from your company has contacted me. I need the email so I can organize a new ISP. I can't go into a new month without an internet connection as my girlfriend works from home. You have messed me around more than enough so all I ask is for a cancelation email this request is not unreasonable. I fail to see how sending the email sooner will impact our agreement as well as the contract itself.