KP
Kevin P
1 reviews | Active since Nov 2022
01 Nov 2022, 16:04
unacceptable service
i requested my line to be moved as i moved premises and requested the current line to be suspended by the 31st of October so i won't be charged for a line not being used.......... it is now the 1st of November with the line still active on the portal I have numerous comms on record stating it will be done on whatsapp i will not except a bill for something that i cancelled/ requested to be suspended well in advance until my line is active at the new premises
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
02 Nov 2022, 10:03Good Morning Kevin,
Thank you for reaching out to Supersonic. We apologize for the delayed response and for the inconvenience. Kindly note that I will be looking into the matter and i will provide you with feedback.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the delayed response and for the inconvenience. Kindly note that I will be looking into the matter and i will provide you with feedback.
Kind Regards,
Supersonic Team
Supersonic 's reply02 Nov 2022, 10:03
Official
Good Morning Kevin,
Thank you for reaching out to Supersonic. We apologize for the delayed response and for the inconvenience. Kindly note that I will be looking into the matter and i will provide you with feedback.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the delayed response and for the inconvenience. Kindly note that I will be looking into the matter and i will provide you with feedback.
Kind Regards,
Supersonic Team
KP
Kevin P's updateReviewer Update
02 Nov 2022, 10:54its probably network due to loadshedding u cant contact me now
KP
Kevin P's update02 Nov 2022, 10:54
Reviewer Update
its probably network due to loadshedding u cant contact me now
KP
Kevin P's updateReviewer Update
02 Nov 2022, 12:20will that mean i will be charged pro -rata when the new line is active at the new premises as there is a fibre line and ONT by Vuma at the new premises left by the previous owner which he cancelled with Afrihost there is no installation required it just needs to be activated by Vuma with Supersonic as the ISP
KP
Kevin P's update02 Nov 2022, 12:20
Reviewer Update
will that mean i will be charged pro -rata when the new line is active at the new premises as there is a fibre line and ONT by Vuma at the new premises left by the previous owner which he cancelled with Afrihost there is no installation required it just needs to be activated by Vuma with Supersonic as the ISP