Unacceptable Service!

I made my last payment for fibre on 4 June 2025. I thought it would automatically be cancelled, but upon calling, I was informed I need to give 30days written notice. I was told to send an email to cancel, and I did that on 4 August 2025. I called yet again on 19 August 2025 to hear about the progress of the cancellation, and I was told that it hasn't been done and I need to access the website portal to do so. I am infuriated. My main reason for cancellation is that I was offline for 18 days in May 2025 with no apology or refund for services Not rendered. I wonder whether someone will contact me about this entire saga... I have truly had enough of this deplorable service. I expect that this is addressed and rectified to my satisfaction.