UNACCEPTABLE SERVICE!!!

I am really really really so fed up of calling in and always wasting my time and airtime to call Supersonic ! Firstly my home router connection has been a problem for more than a month now spoke to several agents a call was logged for about 3 weeks now and it is still open !! Cas /787354 No one has contacted me since then , made me call in again last week because the connectivity is Bad !! Do you understand this is affecting my work due to working from home I called explained to several agents my situation this people just don’t care !!! All you just do is take my money every month without sorting out the customers needs !!!!! Disgrace called in was advised the manager is busy then it was again the manager will call me back this is almost a week also again ref : cas/802244 spoke to Palesa which was a very helpful and informative agent told me her manager will call me !where a manager is not even calling me back this is unacceptable more than a month I’m calling in waiting for 40 min to speak to someone ridiculous!!! Then they move your coordinates then the problem is still not sorted you try your best as a customer but you not just heard what else do you want me to do !!! When it’s payment time you deduct I think i should request no deductions this month as I’ve been having multiple problems and no one has yet contacted me then they want to hop im really fed up !!! MANAGMENT PLEASE CALL ME Ive given all my details to contact me after 4 as I work !!!!!!! Tell me where is my petrol having to go into work as the router is giving me issues tell me where is my time my airtime TELL ME SUPERSONIC !!! I would love to hear your excuse because I am not Happy at All . I’ll be expecting feedback or wait let me not expect because I’ll be disappointed!!!