DC
Derek C
1 reviews | Active since Mar 2009
16 Sept 2023, 16:27
Unable to deliver service
Every school holiday the service virtually stops working. Trying to report is results in consistent blame shifting from restarting equipment, to blaming destination site. Currently I am getting 5mbps on a 500mbps line with a ping of over 600mbs. This is to local sites that are not dependant on the subsea cables and not during loadshedding. Support just blame it on loadshedding and the wacs cable and does not even allow you to log a ticket for it
Helpful (0)
Replies (1)0
Replies (1)
Supersonic 's replyOfficial
16 Sept 2023, 16:36Good day Derek, thank you for contacting Supersonic fibre.We would like to apologize for the inconvenience and frustration caused. Kindly note that this matter will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team.
Supersonic 's reply16 Sept 2023, 16:36
Official
Good day Derek, thank you for contacting Supersonic fibre.We would like to apologize for the inconvenience and frustration caused. Kindly note that this matter will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team.