wR
wesley R

1 reviews | Active since Mar 2019

12 Apr 2021, 15:07

Un-supersonic, Future cancel,

Fibre is now in my area, and im defiantly not going to recommend Supersonic to anyone. since im one of the first to apply,

app**** for fibre on the 30.03.2021 all was complete by 08.04.2021 since then horrible speeds of 0.33Mbps and i have opted for the 20mbs line, its now day 13 since applying and i did not get what i paid for already,

a work colleague, has taken home connect fibre on 06.04.2021 and is now full active since 10.03.2021 with full 20mbs wired connected, 5 days total,

I feel like the biggest loser for choosing the wrong ISP, i have made countless calls with no resolution, while my work colleagues are enjoying what they have paid for in a smaller time frame compared to my 13 day wait, i am still without unusable network speeds,

0
Replies (2)
Supersonic
Supersonic 's reply12 Apr 2021, 15:39
Official
Good day Wesley R.

Thank you for reaching out to supersonic fibre. We are sincerely sorry for the unsatisfactory service you have received. We will follow up on your behalf and advise.

Kind regards.
Joshua.
wR
wesley R's update12 Apr 2021, 18:14
Reviewer Update
Following up is not the issue. I had number of people following up for me. I don't need a follow up. I need a resolution! I tested the speeds again. And I'm on a solid . 0.14mbps. I just hope on my next bill if I still choose supersonic that these days will be removed from my bill.