*****ulent, unfair, bad business practices and no assistance! Stay away!

When I signed up for the month to month air fibre subscription, the amount advertised and stated in my order cart was R599.

They sent a technician about a week later to install the lte device, it took them two weeks and then the lady who was the manager of the technicians shouted me! Me! As though I was the one who was hired to install the device and asked me how long do I expect them to finish installing. I let her know that she was being disrespectful and she cannot expect me to have that answer as I am not the expert. Eventually they install the device, test it and it all good.

The first month of my debit order I was debited R599x2, when I asked for assistance and tried to call firstly it was hard to get an agent on a call, once I did get hold of one about a couple of days later, the agent stated they will escalate to billing and get back to me. They did not get back to me.

The following month I was I received an invoice and the invoice amount did not match what I was debited, I was debited more than the agreed upon amount.

For the next few months they were double billing me and I was constantly chasing them to assist me. It was only after I raised a complaint on this platform that i got a called from agent and I was told the same thing they will escalate to billing. These double debits messed up my debit orders that I ended up having to reverse these amounts at the bank and when I told them that they were charging me for a second device that I didn’t sign up for order they blatantly ignored me and did not resolve that issue.

Finally I was fed up, cancelled the account and they charged me a clawback fee of about 3k it eventually came out of my account I called to ensure they received the funds and have closed my account and the agent at the time said yes they can confirm that. This as last year June/July. I had also requested countlessly for them to come pick up thier device, they did not. (2022)

They call me this year June and tell me I owe a clawback fee of close to 4K and this time this year the agent calls and tells me I have not submitted the device for collection (***) I inform her that I had made calls and sent an email for them to collect thier stuff no one got back to me, further she states they want to charge me for keeping thier stuff I told them that they are *****s and inconsistent and they are terrible at managing a business as this was the most insane thing I have ever heard.

How was I being punished for thier staff not doing their jobs! Eventually she tells me she will raise ticket for collection and that I will have ti pay the clawback. I have informed that I will not for for a clawback x2 all more especially after an agent has stated and confirmed that they received my clawback fee.

Stay far away from them they will disrespect the agreement signed on and even worse ask for more money and and not provide you with any assistance.