*****ulent activities on my bank account by supersonic

Good day I am hereby would like to warned everyone about my bad experience I currently experience with supersonic for months. Actually going to break it down. 1. I have a unlimited wifi with supersonic for witch I must pay R1000 a month. 2. About 6-12months ago my debit order as planned go off every 1st of month. 3. But then again I have another debit order going off for sometimes R699 or R1000. 4. I am trying to stop this but is just not possible because they do not physically have offices but can only do things telephonically and this is where the problem starts. 5. I cha on watsup and they even phone me on request and admit that this is happening and they will investigate and will get back to me. 6. Well the only answer was that I have not return a previous router witch will according to the lady I spoke too is worth R2400 but the money deducted from me is almost R8000 7. I send them bank statement too proof, the next reply was for certain months my debit order did not go through, once again I send bank statements that it did go through. 8. Asked them to email me I complete summary of only the months I did not pay and plus the router and also according to them they charged me interest on the areas amount, so I request the summary on a break up step by step of the months payment did not went through, the router story and plus the interest. 9. They promised me almost a month ago that they will email it immediately still to date absolutely nothing. 10. I told them they do not physically have offices where people can walk in and disputes all the quiries, I am sure that some off the employees is actually *****ing money out of people's accounts, have no proof but are convince. 11. On the 1st of this month instead of R1000 they deducted R2700, I contact them and they told me they can see and will investigate and will get back to me, nothing happen. 12. Today again 15days later another R1000 taken out my account so instead of paying R1000 this month alone I pay R3700. 13. It is clear that they can not solve my problem and that they will not stop deducting money from my account and will not answer to all my request I put to them. 14. The only sullution is to change my account number but then I have to inform so many people about the changes otherwise my debit order will not go through and I just think is not fair because might think that I am trying to not paying my accounts just because I need to stop supersonic *****ing money from my bank account. 15. I know this is ******* what they are doing and I will take every avenue or option available to me to expose the incompetency of supersonic, start with you Hello Peter because you guys always solve my problems.