****ty Supersonic

If I could give a lower score, I would. I have been with Supersonic for 3 years. I had the same issue I am having now 3 years ago, meaning they have done NOTHING to improve their client services,

I have moved residence and contacted Supersonic a month in advance to let them know of this move. They informed me I can't just move the wifi but need to start a new subscription, which I said okay to. I told them we would be moving into the new house on the 29th of March and that the new subscription should start on that day. 5 days later, I got a call that someone was at the new house gate to deliver a router.....So, no notes were made to say I am only moving in there in a month's time.....Then, a week before the move (Last Monday), I called again to ensure that everything was ready for activation, as I had already been let down a previous time. They assure me all is well and that It will be on by the 29th..Surprise, surprise, we move in, and no activated service. I call them and they say its a failed activation from Vumatels side and that there is nothing they can do but send an email. I personally called Vumatel, and they answered and told me that they need Supersonic to contact them because they don't work with the clients. I reached out on Supersonic WhatsApp line (which is horrible; it takes almost 2 hours for someone to respond), and they say it's a public holiday and there is nothing they can do. I tell them I literally spoke to Vumatel, all they need to do is call Vumatel. Of course, this never happens. Today is day 4 and 3 days later I finally got one agent to call Vumatell...with no change to the status because why would we actually try to resolve the issue for the client. I am beyond disgusted that I have to coach this company on haow to assist clients and actually still get no resolution. I also asked for a manager to call me and was ignored.