Trying to sign up for fibre for 2 months - WORST service

We have been trying to sign up with Supersonic for 2 months: - we sign up for fibre online - we think a human will call us to tell us the next steps - we don't hear from a human for two weeks until we call them - they tell us that Vumatel are struggling to find our street address to install the fibre line - we tell them there is already a fibre line and they just need to connect - we don't hear from them for another week - we call, they tell us Vumatel cannot find the line - we give them the CNE (fibre box) number, they confirm that its an Open Serve line - we wait another week - we call, they tell us that the line is still owned by the previous owners - we wait until the end of the month for the line to be released - line is released on 1st - we don't hear from them for another week - out of the blue an Open Serve technician calls us to schedule an installation. Luckily we were home and they came and finished quickly - we call to ask to activate line - they say it is with the activation team and will be activated by the end of the day - no internet the next day - we call again, they tell us again it is with the activation team and will be activated by the end of the day - no internet the next day - this continues for the next 5 days - on the 5 day of the same story, we decided to cancel with these clowns

We phoned almost every day for 2 months to follow up on the order and all the agents just say the same thing "we are escalating this to our project coordinator" but this imaginary project coordinator hasn't done a thing. I NEVER write bad reviews, but this was enough to drive anyone to madness. I have never ever experienced such poor service and lack of accountability.