Trapped with No Service Delivery!!!

On 17 May 24 i moved house and requested that the line be moved to my new rental. I had downgraded my from 100/100 (old house) to 50/50 (new house), accordingly i had to cancel the one package and start another. I clearly stated that i did not want a router

After being messed around almost daily from 20 May 24 i decided to cancel on 31 May 24- i note on that day i was **** to by Thabang who said my line was active when in fact the previous tenant still had his line active with a different ISP. This line was still active with the other ISP on 14 June 24.

On cancellation (via email and telecom) on 31 May 24 I clearly stated that i do not want to have Supersonic as my ISP and that they must not activate my line.

Supersonic then sent me a router 05 June 24. When Vanessa (retention department) called i stated that i received the router and that Supersonic needs to collect this at their expense because i did not ask for it! i also stated that i do not want to stay with Supersonic!!

Fast forward 29 June 24 i receive an email from Supersonic stating that the line is active... under duress and having spent almost R3000 on buying airtime and converting to Data... i phoned Supersonic to get the line working.

To date Supersonic still has not provided a service to me!!

Supersonic is also not releasing the Fibre Line back to Vumatel so my new preferred ISP can activate the Line.

On 08 August @ 11am I was contacted by Supersonic Quality Control Department querying a ticket which was opened on 29 June, i advised that i cancelled in May but the line still has not been released, she advised that she would look into it and get back to me before close of business... never happen.

I simply want Supersonic to release the line so i can move forward with the new ISP.