Totally unacceptable

Been with Supersonic for almost 2 years now then when I moved houses things went horribly wrong. My bill is insane and I need to speak to someone every month to reconcile this which is an inconvenience. I speak to the same person yet today nothing has been concluded and I am back to square one. I even did a recon which I shared then credit notes were done last month. I found it appalling that my bill is incorrect again this month and I'm inconvenienced again.

Secondly, there been bad connections with the line at home and requested for a cancelation. This is a month to month and when I signed up no one mentioned any claw back fee nor could I open the terms and conditions link which was sent via email. Spoke to two different agents where one mentioned a 6 months claw back then the other mentioned two year (this is when I called in June 2021). To top it up now I was asked about months and I fail to understand how this is calculated and why is Supersonic deceiving clients about this month to month story.