PS
Pieter S
1 reviews | Active since Aug 2012
18 Mar 2023, 18:07
Totally incapable technical staff.
I have been having a speed problem the last year, which they can not resolve.
They fix the speed issue for 2 to 3 weeks and then it is back. Then it is logging calls, which nobody gets back to. Eventually after logging 5 calls someone will ask if the problem is resolved. As if the problem will resolve it self.
My LTE speed drops from 50MB to 500kb every single day in the afternoons.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
18 Mar 2023, 18:17Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's reply18 Mar 2023, 18:17
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
PS
Pieter S's updateReviewer Update
18 Mar 2023, 18:33Hi VT , thanks for thr reply.
But this is exactly the kind of support answer that show me that the issue is not resolved. This is a typical cut and paste answer, that leaves no confidence it the capabilities of the support staff.
This problem has long passed level 1 support.
First of all, did you even read my problem description?
If you did, you would have notified that I have a perfect 100% signal.
You also would have noticed that I am having this problem for the last year now, don't you think that by now I would've done all your support recommendations?
If it is a congestion issue, you should have upgraded your equipment by now, clearly your curren equipment can then not handle the traffic.
But this is exactly the kind of support answer that show me that the issue is not resolved. This is a typical cut and paste answer, that leaves no confidence it the capabilities of the support staff.
This problem has long passed level 1 support.
First of all, did you even read my problem description?
If you did, you would have notified that I have a perfect 100% signal.
You also would have noticed that I am having this problem for the last year now, don't you think that by now I would've done all your support recommendations?
If it is a congestion issue, you should have upgraded your equipment by now, clearly your curren equipment can then not handle the traffic.
PS
Pieter S's update18 Mar 2023, 18:33
Reviewer Update
Hi VT , thanks for thr reply.
But this is exactly the kind of support answer that show me that the issue is not resolved. This is a typical cut and paste answer, that leaves no confidence it the capabilities of the support staff.
This problem has long passed level 1 support.
First of all, did you even read my problem description?
If you did, you would have notified that I have a perfect 100% signal.
You also would have noticed that I am having this problem for the last year now, don't you think that by now I would've done all your support recommendations?
If it is a congestion issue, you should have upgraded your equipment by now, clearly your curren equipment can then not handle the traffic.
But this is exactly the kind of support answer that show me that the issue is not resolved. This is a typical cut and paste answer, that leaves no confidence it the capabilities of the support staff.
This problem has long passed level 1 support.
First of all, did you even read my problem description?
If you did, you would have notified that I have a perfect 100% signal.
You also would have noticed that I am having this problem for the last year now, don't you think that by now I would've done all your support recommendations?
If it is a congestion issue, you should have upgraded your equipment by now, clearly your curren equipment can then not handle the traffic.
Supersonic 's replyOfficial
18 Mar 2023, 18:46We apologize for the inconvenience. Thank you for contacting Supersonic. Have a good evening.
Supersonic 's reply18 Mar 2023, 18:46
Official
We apologize for the inconvenience. Thank you for contacting Supersonic. Have a good evening.
PS
Pieter S's updateReviewer Update
20 Mar 2023, 17:37Is sombody from supersonice going to contact me, to resolve the issue?
PS
Pieter S's update20 Mar 2023, 17:37
Reviewer Update
Is sombody from supersonice going to contact me, to resolve the issue?
PS
Pieter S's updateReviewer Update
20 Mar 2023, 18:01My speed is only 300kb today.
https://supersonic2.speedtestcustom.com/result/***0-c738-****-a***c0ecb3
https://supersonic2.speedtestcustom.com/result/***0-c738-****-a***c0ecb3
PS
Pieter S's update20 Mar 2023, 18:01
Reviewer Update
My speed is only 300kb today.
https://supersonic2.speedtestcustom.com/result/***0-c738-****-a***c0ecb3
https://supersonic2.speedtestcustom.com/result/***0-c738-****-a***c0ecb3