Totally Disappointed

I'm extremely dissatisfied with the service provided by Supersonic. When I logged into my account, I discovered that it had been mismanaged. Despite making regular payments, these payments haven't been correctly credited to my account, resulting in an overdue balance. Furthermore, I recently app**** for a SIM card and a MiFi device, and the payment I made seems to have been incorrectly app**** to the outstanding balance. To make matters worse, my internet connection is currently down, and I hope this isn't due to the assumption that I haven't been meeting my payment obligations. I urgently request that these issues be addressed and resolved as soon as possible.

Tebogo from service advised that she can see all the payments I have been making and will follow up on why it has not been credited till this day nothing has been done.A Team leader by the name of Lesiba however is saying something totally opposite and telling me about the billing department!I need this to be sorted ASAP!Now my internet is not working because of someone not doing their Job!