Top Up purchase not credited to my account

On 17 September 2024 I purchased a top-up of 25GB for R199.00. The money was deducted from my bank account but data was not credited to my account. I have tried sending a whatsapp inquiry but it says its under maintenance. I have sent 2 tickets but they have not responded. Top up package ID ***5 and tickets number SST466728 and SST466022. When will this matter be resolved?