Took my money and still deactivated my internet connection

Supersonic deactivated my internet connection due outstanding amount yet they debited my account. I struggled for 3 days with their *********** technical support only on the 4th day to be told the previous owner to our house is in arrears for his subscription to his new house. What has that to do with me, they dont fail to debit his account for my services yet when they suppose to provide service they mistake our accounts. Its 5 days today and still no internect connection and I am told they are waiting on Vumatel which some technical support says it takes 2 days to be re-activated and others say it takes 24-48 hrs. This is unacceptable to be punished when I have paid. Can I get my money for the week I have spent without internet? They didnt provide the service hence I should be re-imbursed.

The accounts department promised to give me a call to fix this issue and nothing.

I have been logging complants on their website and no response.