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Vicki-Jayne Els

1 reviews | Active since Aug 2020

31 Aug 2020, 16:31

to Debit or not to Debit.... I THINK NOT

I cancelled with Supersonic on the 10th of July. Heard NOTHING from them the whole month, regarding my outstanding ticket or my cancellation. I phoned them o confirm the cancellation was received and that due to their poor service, i would not be paying the 30 days notice.

They did not debit me end July, not did I hear from them... Last week, 24 August, I received an automated confirmation that my service is cancelled (no DUH) And today.. im actually flabbergasted... I received a notice that they have a put a Debit onto my account.... 2 MONTHS LATER.

How are you running this company? Is there any organistation at all or are you all just thumbsucking and staring at eachother blankly??

0
Replies (6)
VE
Vicki-Jayne Els's update31 Aug 2020, 17:58
Reviewer Update
Update: I phoned to find out why they are debiting my account. So according to the lady they only processed my cancellation on the 29th July... The day I phoned to find out what was happening with my cancellation. (the same cancellation i was told by multiple staff members, was currently being processed... Not from the day of actual cancellation (which is actually the 10th August if they want to be specific about the 30 days)

Supersonic are a bunch of ***** and ******* who have no idea how to run their company and as someone who worked in a client support position, I'm disgusted at how they handle things.

I hold my breath to hear from their billing department regarding their stuff up.
Supersonic
Supersonic 's reply31 Aug 2020, 19:03
Official
Hello VIcki-Jayne, 

I am looking into this for you now and our billing team will be in touch as soon as possible to assist. I am sorry for any inconvenience caused by this, 

Regards,
Sandra 
VE
Vicki-Jayne Els's update03 Sept 2020, 10:19
Reviewer Update
Hi Sandra,

Please advise when someone will be in touch?
VE
Vicki-Jayne Els's update14 Sept 2020, 12:38
Reviewer Update
Sandra? A response would be great!
Supersonic
Supersonic 's reply14 Sept 2020, 16:03
Official
Hi VIcki-Jayne, checking on this for you now. 

Regards,
Sandra 
VE
Vicki-Jayne Els's update14 Sept 2020, 16:19
Reviewer Update
Thank you Sandra