1 reviews | Active since Sept 2021
Tired of their absolute horrible customer service.
Supersonic has been fantastic in the past yes, but for the past month I have had nothing but problems. Internet keeps cutting out, speeds are horrible but that's still fine. It's the HORRIBLE customer service i have been receiving lately. You wait 2+ hours for a response from their whatsapp channel, you wait for more than a day for a call from them if you reach out to them on their website, and worst of all, if you call, their support team are rude, keeps you on hold for 15+ minutes and then just tells you they can't do nothing. I spoke to a lady named Zanele a bit ago, most HORRIFIC support I have ever received. If the ISP works it does so well, but if there is even a slight issue, you'll wait a whole month for any useful help. R1000 down the drain this month.
