MdlP
Martin de la Porte

1 reviews | Active since Sept 2021

13 Sept 2022, 18:54

Tired of their absolute horrible customer service.

Supersonic has been fantastic in the past yes, but for the past month I have had nothing but problems. Internet keeps cutting out, speeds are horrible but that's still fine. It's the HORRIBLE customer service i have been receiving lately. You wait 2+ hours for a response from their whatsapp channel, you wait for more than a day for a call from them if you reach out to them on their website, and worst of all, if you call, their support team are rude, keeps you on hold for 15+ minutes and then just tells you they can't do nothing. I spoke to a lady named Zanele a bit ago, most HORRIFIC support I have ever received. If the ISP works it does so well, but if there is even a slight issue, you'll wait a whole month for any useful help. R1000 down the drain this month.

0
Replies (1)
Supersonic
Supersonic 's reply13 Sept 2022, 20:30
Official
Hello Martin

We're sad to hear that you're having issues with our service and we know how frustrating this must be for you.  We apologize for the inconvenience and frustration caused, I will be looking into the matter and provide you with feedback.

Bright Regards,  
Supersonic Team