AA
Ashley A

1 reviews | Active since Mar 2013

08 Jun 2021, 19:26

Time Wasted

Got a call from Supersonic just before 4:30pm to confirm that I no longer live at my old address as I have relocated. Moments after the call I no longer had internet access. Been trying to find what has happened since 4:30pm. Called countless times, sent two call backs(don't use that system they don't call back it a lie), stayed on the line for a manager for nearly 20 minutes (promised to get a call back guess what another lie). 3 hours later still no help, no solution, wasted time, wasted airtime, terrible service and all the reasons of why I should've left Supersonic are coming back to me. No one cares, no one knows, no one can help, no one takes responsibility and you can't get a hold of the correct people at all as you always need to be transferred. The time right now is nearly 7:30pm at the publishing of this review. I have now missed nearly 30 minutes of my training due no network connection. So now I am wasting my future.

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Replies (1)
Supersonic
Supersonic 's reply08 Jun 2021, 21:52
Official
Good day Ashley. 
I apologise for the frustration caused. I will follow up on your query and provide feedback. 
Kind regards, Nonhlanhla