JD
Jerome D

1 reviews | Active since Aug 2024

18 Nov 2025, 14:26

Time to improve Supersonic Fibre.

#Black Friday. So recently my tenant installed Supersonic fibre in my home. Firstly thank you. Got off to a rocky start with a line speed problem which they resolved. I am aware that this company has received many negative reviews and complaints. Especially with there handling of there customer service and long waiting periods when want to speak to an agent. There billing method has also not been up to scratch. Well let's hope this improves into the future. As you are a client based company. Customer satisfaction should be of the utmost importance as your revenue depends on this. Please also review your staff handling of customers I am aware that some clients can be difficult. But this can possibly be due to frustrations with not getting the help when interacting with your staff. I am sure your business will improve into the future and will be following up. For now I give you 3 stars.

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