1 reviews | Active since Dec 2017
****tiest Service Ever
****tiest customer service ever Most *********** staff behind the phones ever I am trying to sort out my mother's internet account wich wasn't working most of the time. My sister in law reported it a few times. I reported it. Then when nothing was beingdone about it I sent an mail to cancel it. My mother then receives a sms saying they will be deducting over R3000 from my step-dad's account and they are pensioners, so then I called in and with all the details I gave the 1st consultant she couldn't help me. The second consultant helped me and gave me an email address so I sent the proof of payments to the address on Friday still no response. Today 28/02/22 I phoned in 3 times in total , held on for over 8 minutes then the call got cut off , I phone again & again and then again I hold on for over 9 minutes an 6 minutes eventually a lady answers again I give her my mother's account number and she said that she would ask Jeanette Hlongwane to call me back wich second consultant also said he would do. This is now over an hour later still no response, no call back from these people. My parents paid in total so far R1500 for something that was not working.
We need this issue resolved please
My contact info is ***
Please note that this an urgent matter and must be resolved ASAP
Kind Regards
Hannetjie
Please note that this an urgent matter and must be resolved ASAP
Kind Regards
Hannetjie
My sister in law reported it via email
For the last 4 to 5 months it is not working.
I asked my mom to plug it in after they moved from the farm into a new houseSwartriggens
Please reactivate the account or sim and change debit date to 15th of every month
Sms notifications must be done and sent to my mother's cellphone number or email me the correct forms and I will get it filled in and signed for the dates to change
My sister in law reported it via email
For the last 4 to 5 months it is not working.
I asked my mom to plug it in after they moved from the farm into a new houseSwartriggens
Please reactivate the account or sim and change debit date to 15th of every month
Sms notifications must be done and sent to my mother's cellphone number or email me the correct forms and I will get it filled in and signed for the dates to change
***
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Think contacting our legal team to sort it out is a better option then we can see if matter wi be resolved.
*********** staff still did not call me back after 3days now.
Think contacting our legal team to sort it out is a better option then we can see if matter wi be resolved.
*********** staff still did not call me back after 3days now.
They did not make contact with my mother or stepfather as yet but still want to deduct over R3000 from their account for something that did not work fo the last 4-5 months
They did not make contact with my mother or stepfather as yet but still want to deduct over R3000 from their account for something that did not work fo the last 4-5 months