MG
Martin G
1 reviews | Active since Aug 2015
05 Nov 2019, 20:45
This must be the most anti consumer practice iv ever head of. Just amazing.
So i dont care if they resolve this issue, i still dont recommend them after this joke of a mess.
I have not been able to connect to the internet at all using my Supersonic LTE for over 4 days. and the response i get from them is that the sim was used in a a non proofed device ????????? WHAAT ! you telling me that i give you money but your not happy i put MY sim in MY Phone so you block it ???? this must be the most insane **** iv ever herd.
i thought after my last complaint hey they responded quickly and seemed to help me but after this, No i do not at all recommend this company.
As to how long it will take for them to unblock this sim is yet to be seen shucks thats if they ever unblock it.
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Replies (2)MG
Martin G's updateReviewer Update
05 Nov 2019, 22:34OK so update time , they informed me "the block is a auto serves from the server" so they must have spelt service horribly wrong there but ok moving on. they informed me the sim will be unblocked and that it will take betweet 60 and 80 min to activate.
so its now working . but i must say this is still the most bizarre experience iv ever had. blacking a sim because your company does not want it in a mobile device. Well done.
Word of advise . please advise your costumers that this will happen to them and it would help if i got a notification or something that stated your sim is blocked rather than me having to reach out to you to find out whats going on.
Still dont agree to this practice.
so its now working . but i must say this is still the most bizarre experience iv ever had. blacking a sim because your company does not want it in a mobile device. Well done.
Word of advise . please advise your costumers that this will happen to them and it would help if i got a notification or something that stated your sim is blocked rather than me having to reach out to you to find out whats going on.
Still dont agree to this practice.
MG
Martin G's update05 Nov 2019, 22:34
Reviewer Update
OK so update time , they informed me "the block is a auto serves from the server" so they must have spelt service horribly wrong there but ok moving on. they informed me the sim will be unblocked and that it will take betweet 60 and 80 min to activate.
so its now working . but i must say this is still the most bizarre experience iv ever had. blacking a sim because your company does not want it in a mobile device. Well done.
Word of advise . please advise your costumers that this will happen to them and it would help if i got a notification or something that stated your sim is blocked rather than me having to reach out to you to find out whats going on.
Still dont agree to this practice.
so its now working . but i must say this is still the most bizarre experience iv ever had. blacking a sim because your company does not want it in a mobile device. Well done.
Word of advise . please advise your costumers that this will happen to them and it would help if i got a notification or something that stated your sim is blocked rather than me having to reach out to you to find out whats going on.
Still dont agree to this practice.
Supersonic 's replyOfficial
06 Nov 2019, 08:08Good morning Martin, we are glad that we could assist and that you are connected again.
Bright regards,
The Supersonic Team
Bright regards,
The Supersonic Team
Supersonic 's reply06 Nov 2019, 08:08
Official
Good morning Martin, we are glad that we could assist and that you are connected again.
Bright regards,
The Supersonic Team
Bright regards,
The Supersonic Team