GV
Gavin V
1 reviews | Active since Dec 2009
08 May 2023, 09:17
This isn't rocket science
During the first week of April 2023 I cancelled my account via your website. Your website confirmed that my cancellation had been noted. I logged in again a few times afterwards and confirmed that the cancellation was still in effect - which it was.
Fast forward to the beginning of May, I have been debited with the full amount and my cancellation request has disappeared.
I tried calling in and was put on hold by one of your service folks until I eventually gave up and ended the call.
I want my money back and I want the service cancelled - I have fiber now.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
08 May 2023, 09:25Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Best regards,
Supersonic 's reply08 May 2023, 09:25
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Best regards,
Supersonic 's replyOfficial
08 May 2023, 09:34Hi Gavin Venter
Your cancellation is still pending and services will be terminated 31 May 2023 . The reason is because we have a 1 calendar month notice period policy. Our retentions/ cancellation department will be in contact with you, then arrange for the router collection after termination.
You may use these no.s to request for a call center call bac or whatsapp.
Kind regards VT
Your cancellation is still pending and services will be terminated 31 May 2023 . The reason is because we have a 1 calendar month notice period policy. Our retentions/ cancellation department will be in contact with you, then arrange for the router collection after termination.
You may use these no.s to request for a call center call bac or whatsapp.
Kind regards VT
Best regards,
Supersonic 's reply08 May 2023, 09:34
Official
Hi Gavin Venter
Your cancellation is still pending and services will be terminated 31 May 2023 . The reason is because we have a 1 calendar month notice period policy. Our retentions/ cancellation department will be in contact with you, then arrange for the router collection after termination.
You may use these no.s to request for a call center call bac or whatsapp.
Kind regards VT
Your cancellation is still pending and services will be terminated 31 May 2023 . The reason is because we have a 1 calendar month notice period policy. Our retentions/ cancellation department will be in contact with you, then arrange for the router collection after termination.
You may use these no.s to request for a call center call bac or whatsapp.
Kind regards VT
Best regards,
GV
Gavin V's updateReviewer Update
09 May 2023, 08:40Yeh I think you guys need to get new calendars by my calculations, by end May I will have given 54 days notice.
GV
Gavin V's update09 May 2023, 08:40
Reviewer Update
Yeh I think you guys need to get new calendars by my calculations, by end May I will have given 54 days notice.