JM
Jonathan M

1 reviews | Active since Nov 2021

19 Nov 2021, 09:25

This is becoming very frustrating

This is becoming very frustrating, unprofessional and in my eyes *******. I have canceled over two months ago.

Can somebody tell me what the progress of CAS-886586-P2Q0F3 is?

I see my account has still not been closed and I'm still receiving invoices?

It has been going on for two months now and this is still not resolved. I have sent them voice recordings of phone calls from Supersonic saying that my account is cancelled. Yet they still continue to charge me.

I have sent them emails of all the cancellation requests from both me and my new service provider Home Connect, and yet Supersonic continues to charge me.

How are large companies allowed to continue to take money for people after services are cancelled. We as consumers follow your instructions of giving 30 day notices, paying a month ahead. Send you all required emails and paperwork. Then large companies can just ignore you for months, continue to charge you and act like nothing is wrong with it.

It takes 10 minutes to sign up buts months to cancel. This is day light ******* and ********.

0
Replies (1)
Supersonic
Supersonic 's reply19 Nov 2021, 09:42
Official
Good morning Jonathan

Apologies for the inconveniences and delays caused, please hang in there while l investigate your query and one of our Superstars will be in touch with feedback shortly. 

Warm regards 
WN