Think twice before getting a Fibre solution through Supersonic

Our Fibre has been down since 2pm on the 5th of March. I tried to phone Supersonic multiple times and the calls took 6 minutes, 8 minutes, 16 minutes and eventually the 4th time phoning the call was answered. The call centre said they are aware of the issue and technicians are on site. They must be the worst technicians available as there is no resolution now after 33 hours and counting. The silence from Supersonic is deafening. No idea of customer service or informing its customers of outages. I had to phone them at my own expense for over an hour to get to anyone in the company. The Whatsap chat is useless. Dont even waste your time with that as noone really responds. I sent a message on X "Twitter" and noone has the decency to respond. This company is dealing with a goverment agency Seriously thinking about moving my business if nothing serious changes in their comms strategy