VF
Vanessa F
1 reviews | Active since Aug 2018
09 Feb 2022, 11:59
*******
It's been more than 30 days they fetched router AND no refund. Stay away from this company they take your money and don't care
Helpful (0)
Replies (5)0
Replies (5)VF
Vanessa F's updateReviewer Update
09 Feb 2022, 14:44A private reply with a generic response. I can guarantee that Supersonic will not reach out and will be forced to go to their head office. If anyone sees this don't bother with this place
VF
Vanessa F's update09 Feb 2022, 14:44
Reviewer Update
A private reply with a generic response. I can guarantee that Supersonic will not reach out and will be forced to go to their head office. If anyone sees this don't bother with this place
VF
Vanessa F's updateReviewer Update
10 Feb 2022, 13:04It's been an entire day, I get a rude response on tickets, and again the buck gets passed as usual!
VF
Vanessa F's update10 Feb 2022, 13:04
Reviewer Update
It's been an entire day, I get a rude response on tickets, and again the buck gets passed as usual!
VF
Vanessa F's updateReviewer Update
10 Feb 2022, 17:08How long does it take to get a response. It's been more then a month!It is not my problem if your collection department didn't do their job and collect the router when we cancelled. Do we need to come in to head office or go to ISPA in order for us to get our money back. This really is the worst customer service I have ever experienced.
VF
Vanessa F's update10 Feb 2022, 17:08
Reviewer Update
How long does it take to get a response. It's been more then a month!It is not my problem if your collection department didn't do their job and collect the router when we cancelled. Do we need to come in to head office or go to ISPA in order for us to get our money back. This really is the worst customer service I have ever experienced.
VF
Vanessa F's updateReviewer Update
11 Feb 2022, 11:04Still waiting for someone to actually bother to help me....
VF
Vanessa F's update11 Feb 2022, 11:04
Reviewer Update
Still waiting for someone to actually bother to help me....
VF
Vanessa F's updateReviewer Update
12 Feb 2022, 09:41It is NOT okay, just give me my refund you have your router, I cannot believe I must beg and go to social media to even get a response.
I have never experienced such a lack of professionalism and care. I honestly believe that nobody cares at all in that place. I am so disappointed that I need to go to such lengths to get a response nevermind my money back. I think me saying I will take this further is over and I should actually take the matter further.
I have never experienced such a lack of professionalism and care. I honestly believe that nobody cares at all in that place. I am so disappointed that I need to go to such lengths to get a response nevermind my money back. I think me saying I will take this further is over and I should actually take the matter further.
VF
Vanessa F's update12 Feb 2022, 09:41
Reviewer Update
It is NOT okay, just give me my refund you have your router, I cannot believe I must beg and go to social media to even get a response.
I have never experienced such a lack of professionalism and care. I honestly believe that nobody cares at all in that place. I am so disappointed that I need to go to such lengths to get a response nevermind my money back. I think me saying I will take this further is over and I should actually take the matter further.
I have never experienced such a lack of professionalism and care. I honestly believe that nobody cares at all in that place. I am so disappointed that I need to go to such lengths to get a response nevermind my money back. I think me saying I will take this further is over and I should actually take the matter further.