*******

I WANT MY MONEY, STOP IGNORING ME AND GICE ME MY ****** MONEY BACK

I signed up for a month on month Fixed LTE Uncapped data package on the 3rd August, I called in the afternoon to follow up and was advised that my application is in progress.

On the 4th August at 16:40 i called again and spoke to Vaneshree who told me that she is not able to pick up my application on their system, she could not even pick up a profile for me.

On the 5 August @15:00 i spoke to Marsha who also told me that she is not able to pick up my application on their system, she could also not even pick up a profile for me. I subsequently went onto the website and cancelled my application. I made a few more calls during the same week with the same answer that they cant pick up my application on their system, nor could they pick up a profile for me.

On the 10 Aug 8:30am Rebecca Naicker who asked me to send my proof of payment so that she could escalate, i sent her the proof of payment and never heard back from her either.

On the 13 August i spoke to Hlengiwe @11:10 who transferred me to Tyrece who then transferred me to Muneiwa after being on the call for 1 hour, 43 minutes only to tell me that he could pick up my details for the first time after all the calls and emails i have made and my application is almost complete. I told him that i canceled the application so i don't know why its showing that the application is almost complete. He then told me that he is escalating the issue and transferring me to the billing department. I was then transferred to a ghost who never answered the call and had to end the call at 2h50m.

On the 20 Aug @8am I spoke to Palesa, who then transferred me to Tebogo Mmako, i have sent Tebogo also emails to follow up but no one is responding to me.

Today 2nd September i called again and spoke to Magdalene @9:25 who also told me that she would escalate and that i must send her an email with the details, I sent her the email but turns out the email address she gave me is incorrect as it bounced back to my mailbox.

Herewith the email addresses i used to communicated besides all the calls made. '***********' Incorrect mail address 2 Sept 21

Tebego Mmako [ MTN South Africa ] <***********> Friday, 20 August 2021 08:58

*********** Tuesday, 10 August 2021 08:47 and Tuesday, 10 August 2021 10:17 and Tuesday, 10 August 2021 10:32 and Wednesday, 11 August 2021 12:15 and Friday, 13 August 2021 11:29

I paid R999 Plus R1 debited from my card to check that my card is legit. I want my money back plus interest as tomorrow the 3rd September it will be a full month since you have my money.

I forgot to mention that on the 13th August Tyrece asked me to log a refund request ticket on the website. Logged with reference number ##SS000146, there's a response on the ticket dated 28th stating that the issue is escalated but still no contact made with me nor my money back.