KK
Kyle K
1 reviews | Active since Nov 2020
28 Jul 2021, 01:20
They're the worst, stay away
Stay as far away from this company as you possibly can. They make the setup super quick and efficient to get you into the system and even deliver the router free of charge. Then when you cancel they charge you a full R250 for delivering the router back to them?? Really expensive packages with no real value
And as a bonus f*ck you they add a R600 fee if you cancel in the first 6 months because they can, and it was hidden so deep in the pretty marketing you never realise. Terrible wait times on customer service lines, I was hung up on twice. And the hold music should be a crime. They have glitches on their systems which give and take data away. Just stay away from them, they're the worst.
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Replies (2)
Supersonic 's replyOfficial
28 Jul 2021, 11:24Good day, Kyle K , Thank you for reaching out to Supersonic Fibre, I apologize for the frustration caused, please note that i am looking into your account and will provide feedback as soon as possible.
Regards
SN
Regards
SN
Supersonic 's reply28 Jul 2021, 11:24
Official
Good day, Kyle K , Thank you for reaching out to Supersonic Fibre, I apologize for the frustration caused, please note that i am looking into your account and will provide feedback as soon as possible.
Regards
SN
Regards
SN
KK
Kyle K's updateReviewer Update
02 Aug 2021, 16:40Taking this reply as a second chance to say, please just stay away as far away from this company as you possibly can!!! They are the absolute worst. After cancelling I was told I would be sent an invoice for additional fees on the 15th of the month amounting to R600 on top of the R250 delivery fee for the router and the R799 for the WIFI. I paid my account for the month and now they're giving me a debit order request of R1200 without any warning or explanation.
KK
Kyle K's update02 Aug 2021, 16:40
Reviewer Update
Taking this reply as a second chance to say, please just stay away as far away from this company as you possibly can!!! They are the absolute worst. After cancelling I was told I would be sent an invoice for additional fees on the 15th of the month amounting to R600 on top of the R250 delivery fee for the router and the R799 for the WIFI. I paid my account for the month and now they're giving me a debit order request of R1200 without any warning or explanation.