SR
Shane R
1 reviews | Active since May 2014
25 Jun 2021, 20:59
They will tell you to cancel instead of fixing your service
Just stay away. This company is a ****.
I had a fault open since the 20th of may regarding my fibre line. They literally couldn't care to fix it.
on the 25th of June, Kagiso, one of their line managers, told me to rather just change ISPs because they are not going to fix my fault. I wish i was lying but i literally got told to cancel my account because they wont fix it. I have the conversation recorded as evidence.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
27 Jun 2021, 11:58Good day Shane R. Thank you for reaching out to supersonic fibre. I am sincerely sorry for the frustration caused. I will contact the relevant department for further investigation.
Kind regards.
Thando.
Kind regards.
Thando.
Supersonic 's reply27 Jun 2021, 11:58
Official
Good day Shane R. Thank you for reaching out to supersonic fibre. I am sincerely sorry for the frustration caused. I will contact the relevant department for further investigation.
Kind regards.
Thando.
Kind regards.
Thando.
SR
Shane R's updateReviewer Update
27 Jun 2021, 12:17HAHAHAHAHAHAHAHA you think Supersonic will "investigate"? They couldnt investigate a fault for over 30 days
SR
Shane R's update27 Jun 2021, 12:17
Reviewer Update
HAHAHAHAHAHAHAHA you think Supersonic will "investigate"? They couldnt investigate a fault for over 30 days
Supersonic 's replyOfficial
27 Jun 2021, 14:41Sorry for what you had to go through. We will keep you updated in this regard.
Kind regard.
ATM.
Kind regard.
ATM.
Supersonic 's reply27 Jun 2021, 14:41
Official
Sorry for what you had to go through. We will keep you updated in this regard.
Kind regard.
ATM.
Kind regard.
ATM.
SR
Shane R's updateReviewer Update
28 Jun 2021, 16:26I would like to see an update on this "investigation"
SR
Shane R's update28 Jun 2021, 16:26
Reviewer Update
I would like to see an update on this "investigation"