FM
Fezeka M

1 reviews | Active since Jul 2016

14 Apr 2021, 10:36

They will hang up on you and close your calls unresolved

I have had no internet connection since Monday. I was informed that many other clients had the same issue which I understood. Since Monday I had no connection, I am unable to connect to work. I have spoken to about 5 different people and still no resolution. They close my calls and say they are resolved when I still have an issue.

I spoke to Sanelisiwe this morning, who hung up in my ear after asking that she connect me with a manager. Been waiting for a manager to contact me for 2 days now.

I have resorted to canceling instead. I think it's the blatant lies that make me the most frustrated about Supersonic. They will assure you that someone will be in contact and no one does at all.

0
Replies (1)
Supersonic
Supersonic 's reply14 Apr 2021, 11:33
Official
Good day Fezeka M.

My sincere apology for the inconvenience and delays caused. I will be in contact with the relevant departments to resolve this matter.

Kindest regards,
Joshua