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Shaun D
1 reviews | Active since Jul 2021
21 Sept 2021, 07:50
They made errors on their billing now I have to suffer the consequences
THEY made a mistake and debited the wrong amount for my September billing period , instead of the normal R995 I pay they only debited R64
Seeing their mistake I spent hours on 3 separate calls to their call center(wasting my own airtime) and asked them nicely to please debit the rest of the amount as I don't want to do a double debit . Now they come back to me 3 weeks later and say my August amount is also outstanding(which is incorrect) and that they will debit me R2920.81 , If this amount does go off I will be taking this further .
The amount outstanding was supposed to be R1926
So thank you for your terrible service supersonic , and now I have to have a difficult financial month for October . I don't see why I have to suffer the consequences of your mistakes
You guys better give me a call
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
21 Sept 2021, 08:08Good morning
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
WN
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
WN
Supersonic 's reply21 Sept 2021, 08:08
Official
Good morning
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
WN
Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.
Regards
WN
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Shaun D's updateReviewer Update
21 Sept 2021, 08:14Im waiting for the call thank you
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Shaun D's update21 Sept 2021, 08:14
Reviewer Update
Im waiting for the call thank you
SD
Shaun D's updateReviewer Update
21 Sept 2021, 10:01Still waiting for the call
SD
Shaun D's update21 Sept 2021, 10:01
Reviewer Update
Still waiting for the call
SD
Shaun D's updateReviewer Update
22 Sept 2021, 07:40I already had the same statement you sent , this does not resolve the issue .I want the amount that you guys will be debiting on 1 Oct because the latest invoice is wrong . Can you please call me
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Shaun D's update22 Sept 2021, 07:40
Reviewer Update
I already had the same statement you sent , this does not resolve the issue .I want the amount that you guys will be debiting on 1 Oct because the latest invoice is wrong . Can you please call me
SD
Shaun D's updateReviewer Update
22 Sept 2021, 08:23Just spoke to Sisanda now from 07:45 to 08:05
After all my calls previously and this complaint on Hellopeter no case has been opened and no on can give me an answer as to why my account was only debited R64 on 01/09/2021 , according to Sisanda my account was supposed to be debited R1069 in July/August (which is also incorrect as I have the invoices to prove that it was only supposed to be R995 (can be made available on request)
My account is paid up to August
Got a email from Vinbai Chakanetsa on Monday with INV*** attached saying I owe R2920.81 (which is incorrect) and this includes August , September and October amounts (even though August was fully debited) I sent an email back to them explaining the same to which they still have not rep**** . I do understand I owe September and October(it being your fault for incorrect debits) but according to my calculations it Should be R995(September) and R995(October) less R64(that was debited in September) = R1926 NOT R2920.81
I would please like a call back from someone that can answer my questions
I honestly don't understand how NO ONE from supersonic can just assist me and give me answers , how do they after 1 year just mess my account up from their side
I also don't want to hear that nothing can be done from their side to fix this mess in this month still as you can see above I have proof that I did everything I could from my side to fix Supersonics errors . The way things got handled from Supersonic is incredibly disappointing and it seems as if no one has any knowledge about what is going on, on my account .
After all my calls previously and this complaint on Hellopeter no case has been opened and no on can give me an answer as to why my account was only debited R64 on 01/09/2021 , according to Sisanda my account was supposed to be debited R1069 in July/August (which is also incorrect as I have the invoices to prove that it was only supposed to be R995 (can be made available on request)
My account is paid up to August
Got a email from Vinbai Chakanetsa on Monday with INV*** attached saying I owe R2920.81 (which is incorrect) and this includes August , September and October amounts (even though August was fully debited) I sent an email back to them explaining the same to which they still have not rep**** . I do understand I owe September and October(it being your fault for incorrect debits) but according to my calculations it Should be R995(September) and R995(October) less R64(that was debited in September) = R1926 NOT R2920.81
I would please like a call back from someone that can answer my questions
- Why I was debited Incorrectly
- Why it shows on your system that the Amount for July / August was supposed to be more than my normal R995
- Why when I first phoned 2 September @ 08:51 I was told the R64 was for a Wi-Fi "plume" which I don't own
- Why the consultant I spoke to for 15 mins on 10/09/21 @ 10:09am did not open a case regarding my query
- Why The consultant I spoke to on 15/09/2021 @ 17:33 for 26 mins did not open a case regarding my query and just kept quiet for 10 mins(while apparently checking my account) never got back to me after making a promise that they will call me back immediately
I honestly don't understand how NO ONE from supersonic can just assist me and give me answers , how do they after 1 year just mess my account up from their side
I also don't want to hear that nothing can be done from their side to fix this mess in this month still as you can see above I have proof that I did everything I could from my side to fix Supersonics errors . The way things got handled from Supersonic is incredibly disappointing and it seems as if no one has any knowledge about what is going on, on my account .
SD
Shaun D's update22 Sept 2021, 08:23
Reviewer Update
Just spoke to Sisanda now from 07:45 to 08:05
After all my calls previously and this complaint on Hellopeter no case has been opened and no on can give me an answer as to why my account was only debited R64 on 01/09/2021 , according to Sisanda my account was supposed to be debited R1069 in July/August (which is also incorrect as I have the invoices to prove that it was only supposed to be R995 (can be made available on request)
My account is paid up to August
Got a email from Vinbai Chakanetsa on Monday with INV*** attached saying I owe R2920.81 (which is incorrect) and this includes August , September and October amounts (even though August was fully debited) I sent an email back to them explaining the same to which they still have not rep**** . I do understand I owe September and October(it being your fault for incorrect debits) but according to my calculations it Should be R995(September) and R995(October) less R64(that was debited in September) = R1926 NOT R2920.81
I would please like a call back from someone that can answer my questions
I honestly don't understand how NO ONE from supersonic can just assist me and give me answers , how do they after 1 year just mess my account up from their side
I also don't want to hear that nothing can be done from their side to fix this mess in this month still as you can see above I have proof that I did everything I could from my side to fix Supersonics errors . The way things got handled from Supersonic is incredibly disappointing and it seems as if no one has any knowledge about what is going on, on my account .
After all my calls previously and this complaint on Hellopeter no case has been opened and no on can give me an answer as to why my account was only debited R64 on 01/09/2021 , according to Sisanda my account was supposed to be debited R1069 in July/August (which is also incorrect as I have the invoices to prove that it was only supposed to be R995 (can be made available on request)
My account is paid up to August
Got a email from Vinbai Chakanetsa on Monday with INV*** attached saying I owe R2920.81 (which is incorrect) and this includes August , September and October amounts (even though August was fully debited) I sent an email back to them explaining the same to which they still have not rep**** . I do understand I owe September and October(it being your fault for incorrect debits) but according to my calculations it Should be R995(September) and R995(October) less R64(that was debited in September) = R1926 NOT R2920.81
I would please like a call back from someone that can answer my questions
- Why I was debited Incorrectly
- Why it shows on your system that the Amount for July / August was supposed to be more than my normal R995
- Why when I first phoned 2 September @ 08:51 I was told the R64 was for a Wi-Fi "plume" which I don't own
- Why the consultant I spoke to for 15 mins on 10/09/21 @ 10:09am did not open a case regarding my query
- Why The consultant I spoke to on 15/09/2021 @ 17:33 for 26 mins did not open a case regarding my query and just kept quiet for 10 mins(while apparently checking my account) never got back to me after making a promise that they will call me back immediately
I honestly don't understand how NO ONE from supersonic can just assist me and give me answers , how do they after 1 year just mess my account up from their side
I also don't want to hear that nothing can be done from their side to fix this mess in this month still as you can see above I have proof that I did everything I could from my side to fix Supersonics errors . The way things got handled from Supersonic is incredibly disappointing and it seems as if no one has any knowledge about what is going on, on my account .