They just don't follow up!

Supersonic are terrible at following up. My fibre line has had no internet for more than 5 days. There was a fibre outage in my area. I call Supersonic multiple times a day and it's always the same song and dance (Is there a red light? Switch router off and on etc) Now all my neighbours have internet again but mine is still off. I don't know how many more times I must call. I need somebody to be assigned to my case and follow up until it is fixed.

My ticket must be kept open and followed up on. Please at least pretend that you want me to connect again.

Supersonic, I've been with you since the very beginning with Nepic. I was your 19th customer. I'm trying to save our relationship, can you please do the same?

You'll easily turn this bad review into a good one if you just stop ignoring me and follow up.