They have no idea what they are doing

We have been with them since July 2020 and has the worst experience ever, they do not know what is going on in their business, they billed us twice and then for a contract of R695 per month they billed us for 2 months double and then less then R695 we then asked them to fix our account and then they just ignore our emails and never phone to even say they working on it, NEVER do business with them!